Mayo Clinic | Reimagined Physicians' Experience

The Plummer Project was developed "to optimize support for physicians to deliver high quality care by identifying opportunities and implementing a stream of integrated innovations in the areas of efficiency, teamwork, technology and communication." 

Two teams – one from Mayo Clinic and one from Steelcase WorkSpace Futures – moved rapidly through a series of design sprints throughout the summer of 2005. Mayo’s team was led by Ryan Armbruster, and armed with three interns – two MBA/MHA candidates and me. The Project resulted in the development of 23 space, technology, process, and staff concepts demonstrated in a 10,000 sq. ft. prototype of the next generation of the Department of Medicine. The innovations are presently being piloted, tested, refined, and implemented throughout Mayo Clinic.

Project: Plummer Project

Client: Mayo Clinic, SPARC Innovation Program, Rochester, MN

Team: Ryan Armbruster (Project Manager), Laate Olukotun, Dan Steffen, Justin Watkins

Date: Summer 2005